Troubleshooting

Video Sizing Issues

Overview

Most inquiries Novel receives regarding the changing of margins are due to using less than five images in the carousel layout.

If you have issues with the margins or "small" appearance of your journey video embed and it happens to be a carousel layout, most likely the issue is to do with there being less than 5 videos in the embed you created within the studio.

Add More Videos to Carousel

If you're experiencing margin issues in your carousel layout, try adding more videos. A minimum of five videos is recommended to make the layout look balanced.

Frequently Asked Questions

  • Making sure that you have a minimum of 5 videos in the carousel layout is most likely the cause of your issue. If not, please view our Advanced Customization of Layouts (CSS) guide. There are CSS snippets related to margins and width that may be exactly what you need!