Subscription Tiers
Overview
Learn about Novel's subscriptions tiers, as well as how you can navigate to Shopify directly from Novel, where you are then able to manage and view transactional data related to your subscription.
Novel Subscriptions
Novel offers three subscription tiers – Starter, Growth, and Scale, with distinct features, impression limits, and price points.
Subscription Tiers
Feature | Starter | Growth | Scale |
---|---|---|---|
Upload/Import Videos | ✓ | ✓ | ✓ |
Brand Customization | ✓ | ✓ | ✓ |
Shoppable Videos | ✓ | ✓ | ✓ |
Share as Links/QR/Email/SMS | ✓ | ✓ | ✓ |
Core Video Analytics | ✓ | ✓ | ✓ |
Live Chat Support | ✓ | ✓ | ✓ |
Shopify 1.0 & 2.0 Support | ✓ | ✓ | |
Sell Collection via Video | ✓ | ✓ | |
Unlimited Video Scenes | ✓ | ✓ | |
Whitelabel Video Player | ✓ | ✓ | |
Embed on 3rd Party Websites | ✓ | ✓ | |
Advanced Video Analytics | ✓ | ✓ | |
Live Onboarding Specialist | ✓ | ||
Dedicated Success Manager | ✓ | ||
Video Strategy Session | ✓ | ||
White Glove Creation/Maintenance | ✓ | ||
Dedicated 1:1 Slack Channel | ✓ |
Pricing Tiers
Plan | Price | Impressions per Month | Overage Charges |
---|---|---|---|
Starter | $14.99 USD/month | 3,000 | $10/1,000 impressions |
Growth | $99 USD/month | 30,000 | $25/5,000 impressions |
Scale | $600 USD/month | 250,000 | $50/25,000 impressions |
Manage Subscription
In Novel, you can manage your subscription tiers through the Billing page. Here, you can find links to update or downgrade your plan as needed.
To access the Billing page, navigate to Billing within the Novel platform. It provides a clear overview of your current usage and subscription details.
One of the key metrics tracked on the Billing page is your impressions. A meter displays the number of impressions used out of your monthly quota. This helps you monitor your usage.
If you exceed your allotted impressions, the meter will be full. To upgrade your account, you can click directly from the Billing page, which will redirect you to a Shopify page for confirmation and acceptance.
Please note that all transactional items related to your subscription including invoices, billing history, payment methods and overrages are all managed directly in Shopify – Novel only provides links from the Billing page where you will be redirected to manage within Shopify.
Keep Payment Information Updated
Make sure your payment details are current to avoid any disruption in service. Accurate billing information is essential for seamless access to all Novel features.
Frequently Asked Questions
Novel's pricing model is built around our platform infrastructure costs. As you receive more traffic and therefore impressions, our costs go up as well.
We do not offer annual subscriptions.
Novel customers must be on the Growth or Scale tiers in order to use this feature.
Read our about impressions guide to gain an understanding of the different tiers Novel offers and how impressions factor into the selection of an optimal plan for your business.
All payment settings are configured via your Shopify admin account.
You can view all your past invoices via your Shopify admin account.
In instances where a user has accidentally subscribed and never used the platform as reflected in the user's account data, Novel may offer a refund at its discretion if an applicable customer requests as such. Contact us directly in this scenario.
To change your subscription plan, go to your account settings. From there, you can upgrade or downgrade your plan as needed.
To cancel your Shopify subscription, uninstall the Novel app from your Shopify admin account. There is no way for you to cancel your subscription from within Novel's interface, you must do so in Shopify.